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Employee Self-Service

Enable easy Employee Self-service Via Agent Cake

Empower your employees to self-serve the apps they need—eliminate IT help desk hassle while increasing compliance.

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Why Employee Self-Service?

Offer a single directory for all access.
Consolidate all your apps and infrastructure in one directory, making it easy for employees to find tools used at your company and app owners.
Enable Easy Access Requests Via Agent Cake.
Allow your users to request access conversationally via Agent Cake directly in Slack or from your Cakewalk app directory. Make it easy for employees to follow access control policies and use apps only after approval.
Learn more about Agent Cake
Increase IT efficiency.
Eliminate manual ticketing systems and cut IT time spent on app approvals by over 80%. No more emails, spreadsheets or complex ticketing.
Define custom approval policies.
Easily customize approval flows with Cakewalk’s Policy Builder. Assign approval policies to applications or specific permission levels—for example, requiring extra CTO approval for certain infrastructure access.
Learn more about customizations
Get audit-ready with Complete access logs.
Automatically track every access creation or removal via our non-editable Access Logs—be audit-ready at the click of a button.

Who Benefits from Self-Service?

IT & security Teams.

Implementing self-serve access makes IT & Security teams company-wide enablers: providing access where needed while keeping things compliant and secure.

Team Leads.

Reduced involvement in administrative tasks allows more focus on team performance.

Employees.

Self-service enables employees to get the access they need to stay productive while keeping things compliant.

How does Employee Self-Service work?

1

Set up your Company’s App Directory

Set up your company-specific app directory with all apps under your access governance. Differentiate between “Managed” and “Non-Managed” apps.

2

Activate Agent Cake

Let employees chat with Agent Cake conversationally: “Hey Cakewalk, I need access to GitHub.” Agent Cake will handle it.

Learn more about Agent Cake
3

Use Slack or the Cakewalk Platform

If your company uses Slack, let employees send access requests directly within Slack. They can also request access from the Cakewalk app.

4

Review Status and Logs

Review the status of every single request in real time and get complete logs for your next audit.

Learn more about Audits

Enterprise-grade Identity Governance with consumer-grade usability.

A  Deep Technical Power
Consolidate All Access Data
All identities, access, apps, AI agents. One system of record.
Automate Workflows
Use Agent Cake to automate tedious access control processes.
Generate Insights
Get auto insights and take action based on clean access data.
Govern AI Agents
Gain visibility into the AI Agents your teams are using to guarantee fully compliant AI Governance.
B  Unlimited Customizations
Customize via Policy Builder and Custom Layouts
Customize approval flows and add individual meta context to every access via our Policy Builder and Custom Layouts.
Differentiate between Managed and Non-Managed applications
For every app auto-detected by Cakewalk, decide whether the application is governed by your internal policies and Cakewalk or not.
Build with our Open API
Build custom workflows and integrations seamlessly using Cakewalk’s Open API.
C  Intuitive User Experience
Get Going Easily
Get going with over 5,200 apps supported out-of-the-box, zero integration effort required.
Make IGA a Piece of Cake
Manage all IGA workflows in an intuitive, yet granular manner.
Enable your teams to comply
Get auto insights and take action based on clean access data.

Self-Service is Just one part of Cakewalk’s identity Governance platform

1 Consolidate all access data

2 Fully automate IGA

3 Get guidance based on insights

video demo of cakewalks online software

FAQs about Employee Self-Service

How does Agent Cake process Access Requests?

Cakewalk's AI Agent allows users to chat with Cakewalk to request access. Employees can submit access requests conversationally, and Agent Cake will then trigger an Access Request based on the message.

Will Agent Cake grant access without approval?

No. Agent Cake only initiates Access Requests, which must then go through an approval process. You can define these approval flows based on your organization's needs.

What data does Agent Cake access? Does it store credentials?

No. Agent Cake does not access or store any credentials. Cakewalk's AI Agent only requires the user's name, email, the application name, and the permission level.


Does Cakewalk have an official Slack app?

Yes, Cakewalk is an officially supported Slack app.

Consolidate. Automate. Guide.

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